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Pesokwento Privacy  Policy


Pesokwento("the App," "we," "us," or "our"), operated by licensed lender SUPER-SPACE PH LENDING INC. (SEC No.2021030008899-02 | CA No.3435), is committed to safeguarding your personal information. This Privacy Policy transparently explains our data collection, usage, and protection practices when you use our app. By accessing Pesokwento, you consent to these responsibly designed privacy measures that comply with all applicable financial regulations while prioritizing your data security.


1. Information We Collect

To improve our services, we collect personal information that you voluntarily provide. Your privacy is important to us, and we only process your data with your consent.

1.1. Personal Data Information

To provide our lending services in compliance with Philippine regulations, we collect extensive personal information including

a) Identification details (full name, gender, date of birth, nationality,education)

b) Contact information (phone numbers, email, residential address)

c) Employment details (occupation, employer, income range)

d) Government-issued IDs (passport, driver's license, UMID,TIN)

e) Biometric verification data (facial recognition selfies)

While you maintain the right to choose not to provide certain information, please understand that this will significantly impact our ability to process your loan application. Incomplete applications cannot be properly evaluated for creditworthiness. You may withdraw previously provided information by contacting our support team, though this may affect any existing loan arrangements or applications in progress.

 1.2. Device Hard Ware Information

For security protection, fraud prevention, and service enhancement purposes, we collect the following technical data from your device:

1.2.1. Device Identification Data

Device manufacturer and model specifications; Operating system version and build number; Current IP address and connection details

1.2.2. Network Connectivity Information

Wi-Fi connection status and signal strength; Mobile network carrier identification;

Approximate location data (only with your explicit permission)

1.2.3. Device Operational Status

Mobile network operator information; Current network connection quality; Bluetooth activation and pairing status; Battery level and power management data; Additional diagnostic information for security purposes

1.2.4. Comprehensive Device Characteristics

Device type and form factor; Multiple unique identifiers (including Android ID, and MAC address); Hardware serial numbers and manufacturing details; Network configuration data; Hardware component information; VPN usage patterns and configurations

1.3. Financial Information

Payment account details (bank accounts, e-wallets)

Transaction records (loan applications, repayment history)

 1.4. Additional Data (Collected with Your Consent)

1.4.1. SMS Data Collected

With your explicit consent, Pesokwento collects SMS data to evaluate your creditworthiness, manage risks, and prevent fraud. We securely access only financial transaction messages (including loan approvals, credit card payments, salary deposits, and OTPs) while immediately filtering out and permanently deleting irrelevant content. This data is encrypted and transmitted to our secure servers, where we store only the necessary sender, date, and content information for credit assessment purposes.

We never share your SMS content with third parties and strictly limit data usage to financial risk evaluation and fraud prevention in compliance with applicable privacy laws. You maintain full control - you may enable or disable SMS access anytime in your device settings, though disabling may impact loan service functionality. All data processing follows stringent security protocols to protect your personal information.

1.4.2. Contacts Collected

Pesokwento collects only the information of your designated emergency contacts (including name, phone number, and relationship to you), which you explicitly provide to us. This data is used solely for: 

1) Verifying your identity

2) Assessing loan eligibility

3) Conducting risk analysis

4) Preventing fraudulent activities

We do not access any contact information beyond what you specifically provide, and we handle all data in strict compliance with applicable privacy laws.

1.4.3. Installed Application Data Collected

To enhance security and prevent fraudulent activities, Pesokwento collects limited information about financial applications installed on your device. We gather only the following data related to specified financial apps: whether it's a system app, application name, version code, first installation time, and last update timestamp. This information helps us analyze transaction patterns and identify potential risks to protect your account security.

We emphasize that:

1) Only data from financial apps is collected and stored

2) No information from non-financial applications is accessed or retained

3) All collected data is used exclusively for risk assessment and fraud prevention purposes

1.4.4. Camera/Photos:

To complete your loan application, Pesokwento requires camera access to capture photos of your ID and face for our KYC (Know Your Customer) verification process. This access:

1) Is used exclusively for uploading identification documents and facial recognition

2) Does not access any existing photos/videos on your device

3) Requires your explicit consent to activate

Please note:

1) Without camera permission, you cannot complete the verification process

2) All captured images are securely transmitted and used only for identity confirmation

3) You maintain full control and can manage permissions in your device settings.

 1.4.5. Geolocation Information

With your express consent, we collect approximate location data via Wi-Fi or cellular networks to: verify identity, prevent fraud, offer personalized services, and improve system functionality. You can disable location access at any time through your device settings.

1.4.6. Service Diagnostics Information:

When you use Pesokwento's services, we may collect diagnostic Log Data in the event of app errors to help improve your experience. This information, gathered through trusted third-party services, includes:

1) Basic device information (model, OS version)

2) Network details (IP address for error tracing)

3) App status at time of error

4) Timestamp of the event

Key Things to Know:

1) Only collected during error occurrences

2) Processed securely through authorized third-party tools

3) Used strictly for technical analysis and service improvement

4) Handled in accordance with our Privacy Policy


2. Purpose of Data Processing

We process your data for the following purposes:

Service Delivery & Account Management – To provide and maintain our services and manage your account.

Security & Fraud Prevention – To protect against unauthorized access, fraud, and misuse.

Personalization & User Experience – To tailor our services to your preferences and improve your experience.

Customer Support & Communication – To assist you and respond to inquiries effectively.

Legal & Regulatory Compliance – To meet legal obligations and industry standards.

Research & Development – To enhance and innovate our services.

All data processing adheres to strict privacy principles, ensuring:

1) Necessity – We only collect what is essential for the stated purposes.

2) Transparency – You are informed about how your data is used.

3) Control – You can manage preferences or request data deletion where applicable.


3. Data Sharing and Disclosure

3.1. We may share your personal information with third parties in specific, limited circumstances to provide our services and comply with legal obligations. Your data may be disclosed to trusted partners who assist us in processing payments, conducting credit assessments, and preventing fraudulent activities to protect your account.

3.2. We collaborate with financial institutions to facilitate fund transfers and work with lending partners during loan processing to ensure smooth financial transactions. Your information may also be shared when required by law, such as in response to court orders, government regulations, or official investigations.

3.3. In the event of business changes like mergers, acquisitions, or ownership transfers, we may disclose your information as part of the transaction process. In all cases, we ensure any data sharing complies with applicable privacy laws and maintain strict confidentiality agreements with all third parties.


4. Data Security and Storage

At Pesokwento, we maintain rigorous security protocols to safeguard your personal information through multiple protective layers. All data remains encrypted both during transmission and storage using advanced cryptographic standards. We enforce strict access controls that limit information handling to verified personnel only, complemented by comprehensive activity logs and real-time monitoring systems. Our security framework undergoes regular audits to ensure continuous compliance with regulatory requirements, while our dedicated team works proactively to enhance protective measures.

We implement multi-factor authentication including OTP verification to secure account access, alongside robust physical and digital safeguards across our infrastructure. All third-party partners must adhere to equivalent security standards through binding contractual agreements. Personnel with data access privileges undergo thorough vetting and face strict disciplinary action for policy violations.

Our incident response team stands ready to implement immediate containment measures and notifications should any security event occur. Data storage occurs exclusively within secure Philippine facilities, with retention periods strictly limited to operational necessities and legal mandates. We conduct periodic policy reviews to maintain alignment with evolving data protection laws, and maintain open channels for addressing privacy concerns - including direct engagement with regulatory bodies when necessary. These comprehensive measures reflect our unwavering commitment to protecting your sensitive information with the highest security standards available.


5. Data Retention and Deletion

At Pesokwento, we implement comprehensive security protocols to safeguard your personal information throughout its lifecycle. Our data retention practices are designed to balance service quality with privacy protection. We maintain your information to deliver personalized financial services, ensure account security, and fulfill regulatory requirements. The retention period varies depending on the data type and its purpose, extending only as long as operationally necessary or legally mandated.

We empower users with control over their data through accessible account deletion features in our app and website. This irreversible action permanently removes your personal information from our active systems and terminates all service access. Please note that accounts with active loan applications or outstanding balances must first complete all financial obligations before deletion can be processed. For your convenience, the same mobile number remains eligible for future registration should you wish to rejoin our platform. Our data management framework strictly adheres to privacy regulations while maintaining the integrity of our financial services.

 

6. User Rights

Right to Deletion – You may ask us to delete your personal data when it is no longer necessary for its original purpose, processed unlawfully, or if you withdraw consent (where applicable).

Right to Restrict Processing – You can limit how we use your data in certain circumstances, such as when you contest its accuracy or object to processing while verification is pending.

Right to Access – You may request a copy of the personal data we hold about you, including details about how it is processed, shared, and stored.

Right to Rectification – If your data is inaccurate or incomplete, you can request corrections to ensure your information remains up to date.

Right to Data Portability – Where applicable, you may request a structured, machine-readable copy of your data for transfer to another service provider.

Your trust matters to us, and we're committed to protecting your privacy rights.


7. Youth Data Protection Protocol

To ensure the safety and privacy of minors, we enforce strict age verification and protection protocols:

Age Verification – All users must confirm they are 18+ through government-issued ID verification and live facial recognition. AI-powered checks help detect and prevent underage access attempts.

Restricted Access for Minors – Age-sensitive services (such as loans or investments) require additional authentication. In jurisdictions where minor accounts are permitted, notarized parental consent is mandatory.

Enhanced Privacy Safeguards – We automatically block marketing to users aged 18-21, disable location tracking near schools, and conduct regular audits to promptly remove any accidentally collected minor data within 24 hours of detection.

These measures ensure compliance with child protection laws and create a safer environment for young users.


8. Contact us

At Pesokwento, we deeply value the trust you place in us when using our services. Protecting your personal information is our top priority, and we are fully committed to maintaining the highest standards of data privacy and security.

Should you have any questions about our Privacy Policy or wish to exercise your data protection rights (including access, correction, or deletion of your personal information), our dedicated privacy team is ready to assist you through the following convenient channels:

 

Policy Update Notice​​

We reserve the right to modify this Privacy Policy at any time. Updated terms will be posted in-app and become effective immediately. We maintain transparent records of all changes through:

    1) Detailed revision history with change rationales

    2) Archived policy versions for audit purposes

    3) Clear summaries of material updates

Thank you for trusting us with your financial needs. We remain dedicated to safeguarding your privacy while delivering exceptional service.